You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Own customer communications across chat and email, handling complex Treasury/Invest topics.
Educate customers on product functionality and address escalated issues with swift resolution.
Use customer insights to spot trends, propose improvements, and help scale support infrastructure.
Mercury is building the complete finance stack for startups, helping founders spend less time on money infrastructure. With over 300,000 businesses trusting them, they are launching Mercury Treasury in 2026 and expanding their team.
Provide courteous, professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues.
Educate customers on Cadence technology features and benefits to maximize device usage.
Execute patient engagement and retention initiatives, document interactions, and escalate concerns to care teams.
Cadence is a clinical AI company automating the treatment of chronic disease. Serving over 100,000 patients with 20+ health system partnerships, it's a TIME Top 100 HealthTech and LinkedIn Top Startup.
Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.
SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.
Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.
Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.
Lead and develop a team of Guest Experience Managers to deliver exceptional service for high-profile guests.
Coach team through the trip lifecycle from qualifying needs to post-trip outreach.
Champion guest and host experience while managing escalations and cross-functional collaboration.
Airbnb is a hospitality platform that connects hosts with guests for unique stays and experiences worldwide. It has grown to over 5 million hosts and 2 billion guest arrivals, with a culture of inclusion and belonging.
Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
Partner with engineering stakeholders to align product usage with business outcomes and ROI.
Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.
Lead professional services engagements including implementations, training, and conversions.
Perform needs assessments and provide product training and escalated support.
Track project work to ensure implementations are completed on-time and within budget.
Lone Wolf Technologies provides software solutions for the real estate industry. They are a technology company that offers a platform suite and professional services, with a focus on client implementations and training.